FAQ

5 About RMK Designs

Information about what RMK Designs can do for you.

Our wood that we use to create our woodwork is all 100% recycled. Both Sarah and Rich worked for a guitar company where we were able to collect some of the most stunning wood. Also due to our involvement in the woodworking community we have created many contacts for the acquisition of lumber from several sources... Read more

Created by Richard Kerrell on Feb 21, 2019

We provide services to all of Arizona including but not limited to Prescott, Chino Valley, Prescott Valley, Flagstaff, Scottsdale, Carefree, and many other cities and towns all across the state of Arizona. Due to our roots in San Diego we enjoy working with our existing and newly acquired clients. We will continue... Read more

Created by Richard Kerrell on Feb 21, 2019

Our main studio is located just north of Prescott Arizona outside of the town of Chino Valley in Yavapai County. Our studio is open, by appointment, to all clients who would like to visit us to see how we build our wood creations. We can also visit your location to discuss a project you would like for us to assist on.... Read more

Created by Richard Kerrell on Feb 21, 2019

RMK Designs offers many products and services. We are a full service woodworking studio that produces furniture, specialty cabinetry, and decorative woodwork. We are also a custom woodworking studio that works closely with clients, interior designers, architects and others in the design field. Some of our products include:

 

  • Furniture both pre-designed and custom... Read more
    Created by Richard Kerrell on Feb 20, 2019

We have been providing high quality wood products for clients for over 25 years. Our track record for providing great products handcrafted in the United States is well known by many clients around the world. We provide quick customer service before, during, and after your order and promise that any question you have is... Read more

Created by Richard Kerrell on Feb 20, 2019

4 Custom Commissions

Questions about working with RMK Designs on a custom commissioned woodworking project.

Yes, we offer custom sizes of cutting boards and can use just about any wood you would like in the board. Free standing cutting boards are also available as a custom item.

Created by Richard Kerrell on Feb 21, 2019

Yes, we do offer counter tops for your kitchen or office made will just about any wood you would like. We work with clients to craft the counter top to meet there needs. Contact us to get design started on your counter top project.

Created by Richard Kerrell on Feb 21, 2019

The information on what the client is looking to spend on a custom project helps us direct the client to the design that will fit their budget. Every project can be designed and built to the client’s budget however if I design something that is far more elaborate then the client wants it is a waste of their time. Also,... Read more

Created by Richard Kerrell on Feb 21, 2019

Yes we can custom commissions are accepted. Whether it is furniture of any kind, special sized or designed cutting board, or a jewelry box we can create something special for you. Contact us with any questions or to receive more information about our custom woodworking services.

Created by Richard Kerrell on Feb 21, 2019

3 General Product Questions

Questions and answers about our American made wood products

We use several different species of wood in our products. The most often used are Cherry, Walnut, Maple, Mahogany, and Koa. Some of our elite series products use more exotic woods such as Curly Koa, Quilted Maple, Figured Maple, Purple heart, Birdseye Maple, Wenge, and Bubinga. All of these woods come from previous... Read more

Created by Richard Kerrell on Feb 21, 2019

We have several products that have been popular over the years. One of the most popular is our Hand-Held cutting boards. With the ergonomic handle it is comfortable for everyone and especially pleasing for people with arthritis and other hand grip issues.

Read more

Created by Richard Kerrell on Feb 21, 2019

By recycled we mean that all of the wood we use for our smaller products such as boxes, cutting boards, or jewelry use wood from other processes and projects. An example of this is the narrow boards that not wide and/or long enough for a guitar side it is considered waste and not usable. It is still new wood of great... Read more

Created by Richard Kerrell on Feb 21, 2019

4 Technical Product Questions

Questions and answers about the technical aspect of our wood products

Wood has been determined to be the safest material for cutting boards for several reasons. Wood has natural anti-bacterial properties in it that inhibit the growth of bacteria. The moisture content is low which does not allow the bacteria to reproduce and live on it. Unlike plastic cutting boards, when cut, wood does not... Read more

Created by Richard Kerrell on Feb 21, 2019

This is the most asked question by far. The answer I tell everyone is that there is no need to worry about cutting on our cutting boards. The woods we use are very dense therefore the knife marks are limited. In fact I have a cutting board that has been in service for over 8 years and it still looks good.  If the boards... Read more

Created by Richard Kerrell on Feb 21, 2019

Yes they hold up very well due to the high quality woods we use. Lesser quality boards use woods that are more open grain leading to softer woods that wear faster. The Maple, Walnut, as well as the exotics are very hard and dense. This along with our build process and recommend Howard’s Butcher Block Conditioner lead... Read more

Created by Richard Kerrell on Feb 21, 2019

All of our items are handcrafted in the USA. We do not sell imported products and do not try to compete with stores or sites that sell mass produced products. Each item is designed and refined to meet the expectation of our clients. That is why we can offer a warranty that surpasses others who sell similar... Read more

Created by Richard Kerrell on Feb 21, 2019

4 Furniture Sales

Questions and answers about our inhouse designed furniture.

Every delivery is performed by the artist that created your piece of furniture. This way we can assure that if you have any questions the person who made it is there with all the knowledge to answer the question. When we deliver to your home or office we include white glove service. This means that we carry the item into... Read more

Created by Richard Kerrell on Feb 21, 2019

Yes, we deliver furniture purchased on our website. The areas served all of Arizona and Southern California. The availability of delivery varies so contact us prior to purchase to confirm when delivery will be available in your area. Local deliver in the Prescott Arizona area is typically free, Northern Arizona and the... Read more

Created by Richard Kerrell on Feb 21, 2019

Yes, we offer free pickup of furniture ordered on our website. During the placement of the order leave a comment for a date and time you would like to pick up your furniture. Alternatively you can contact us by email or phone found on the order confirmation email to arrange a pick up time. While we are typically... Read more

Created by Richard Kerrell on Feb 21, 2019

 No, at this time all furniture sales on our website are priced for local pickup in Chino Valley, Arizona. If you need a piece of furniture shipped to your location either place the order on our site and provide your shipping address at check out with any notes of specifics. We will then contact you with a shipping... Read more

Created by Richard Kerrell on Feb 21, 2019

3 Ordering Process

Questions about ordering from RMK designs website

You may place an order on our website by placing an item in your shopping cart and proceeding to checkout. Another option is to contact use to place an order over the phone or through email. We can send an invoice through our credit card processor “Square” for the order. If you would like to visit our studio to view... Read more

Created by Richard Kerrell on Feb 21, 2019

We are available to answer all of your questions by phone, email or from our contact form. Our regular hours are Monday thru Friday 8am to 6pm and Saturday 8am to 6pm. All emails and contact form submissions are forwarded to us immediately and I pride myself on responding within 1 hour or less. The only time there may be... Read more

Created by Richard Kerrell on Feb 21, 2019

We are available to answer all of your questions by phone, email or from our contact form. Our regular hours are Monday thru Friday 8am to 6pm and Saturday 8am to 6pm. All emails and contact form submissions are forwarded to us immediately and I pride myself on responding within 1 hour or less. The only time there may be... Read more

Created by Richard Kerrell on Feb 21, 2019

4 Pricing and Payments

Questions and answers about RMK Designs pricing and payment policies.

Some items may include free shipping or have flat rate shipping. The product page will often list the shipping cost.  Other items such as furniture will have shipping calculated based on the location of the shipment. Please contact us before placing the order if you would like a shipping quote on large or multiple... Read more

Created by Richard Kerrell on Feb 21, 2019

For online purchases we offer credit card payments through our payment processor “Square”. We also offer PayPal express checkout for those who would like to use their PayPal accounts. If you would like to pick up your purchase locally we offer credit card, check, or cash payments.

Created by Richard Kerrell on Feb 21, 2019

We are required to charge sales tax to any sale shipped to or picked up in the state of Arizona. Our location for all sales is in Yavapai County and the sales tax rate is currently 6.35%. This is subject to change and will be updated in the shopping cart.

Created by Richard Kerrell on Feb 21, 2019

From time to time we do offer promotions such as discounts or free shipping. Please visit our promotions page for details on the promotions and how to apply them to your purchase.

 

Created by Richard Kerrell on Feb 21, 2019

3 Shipping

Questions and answers about our shipping policies

If your order arrives damaged contact us as soon as possible so we can start a claim to get your item replaced. We may request a photo of the damage to determine if the damage occurred during transit or if it was a packaging issue. Once we receive the necessary information you will be contacted with the next steps. These... Read more

Created by Richard Kerrell on Feb 21, 2019

We offer shipping using either USPS or FedEx. At the end of the order process you can choose the shipping method of your choice. If you prefer expedited shipping please contact us for a quote before placing your order. We will send a invoice from our credit card processor “Square” with the item and shipping... Read more

Created by Richard Kerrell on Feb 21, 2019

We strive to ship all orders within 24 hours of an order being placed. The notification of the placed order is sent instantly to our shipping department and our shipping supervisor will package your item and prepare it for shipping. Once the item is shipped you will receive tracking information so you will know when the... Read more

Created by Richard Kerrell on Feb 21, 2019

2 Exchanges and Refunds

Questions and answers about RMK Designs exchange and refund policy

Yes we do offer a 100% money back guarantee. If for any reason you are not satisfied with your purchase on RMK Designs’ website you may return the product for a full refund of the item cost and any tax paid. All items returned for a refund must be returned in new condition with all tags and documentation attached. If... Read more

Created by Richard Kerrell on Feb 21, 2019

Yes we do. If you bought an item and would like a different color or wood type you can exchange it for a similar item. If you want a different product you may exchange it for a equal or greater priced item. All items returned for exchange must be returned in new condition with all tags and documentation attached. If any... Read more

Created by Richard Kerrell on Feb 21, 2019
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